Our warranty

Backed for ten years.

Ten-year structural warranty on cabinetry, two years on laminate finishes, and lifetime warranty on all Blum soft-close hardware. Because the cabinets we cut should outlive the trends in your kitchen.

What’s covered

  • Cabinet carcass structural integrity 10 years against manufacturing defects. Split boards, failed edge bonding, structural failure under normal use.
  • Laminate finish 2 years against delamination, peeling or chipping under normal use. Covers all Polytec, Laminex, Formica, Wilsonart and StyleLite decors we supply.
  • Blum hardware Lifetime warranty from Blum directly on all drawer systems, hinges and lift-ups. We handle the claim for you.
  • Cut accuracy Any piece more than ±0.1mm out of spec is replaced free of charge, priority remake, usually back inside 72 hours.
  • Benchtops 2 years structural; heat and moisture resistance as per laminate brand spec.

What’s not covered

  • × Damage caused by incorrect installation (unless you used our assembly service).
  • × Damage caused by measurement errors in the customer-supplied cut list.
  • × Normal wear & tear (scratches, dents, UV fading beyond published fade-resistance specs).
  • × Damage from exposure outside published operating conditions (e.g. indoor-rated board used outdoors).
  • × Water damage from leaks, flooding, or plumbing failure.
  • × Modifications made by anyone other than Create Cuts or a qualified cabinetmaker.

How to make a claim

Photograph the issue. Email [email protected] with your order number and the photos. We respond inside one business day. Warranty replacements jump the workshop queue. Typical turnaround 48–72 hours.

Start a Warranty Claim Contact Us
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Read more on what we stand behind.

Catalogue

What we supply

Cabinets, doors, benchtops, Blum hardware. The scope of what is covered.

See catalogue → Materials

Test materials before you order

$29 swatch pack, refunded on first $300 order. Polytec, Laminex, StyleLite.

See samples → FAQ

More questions answered

Lead times, tolerances, remakes, finishes.

Read FAQ → Journal

Why Aussie-made matters

What Australian-made actually means in cabinetry, and why it changes the warranty conversation.

Read article →