The agreement when you order with us.

1. About these terms

These Terms & Conditions are the agreement between Create Joinery Pty Ltd (ABN 16 632 826 129, ACN 632 826 129), trading as “Create Cuts” from Unit 17/12–18 Ellerslie Rd, Meadowbrook QLD 4131, and you, the customer, when you place an order, request a quote, or use our website or ordering portal. References to “Create Cuts”, “we”, “us” or “our” in these terms mean Create Joinery Pty Ltd. By placing an order, you agree to these terms.

2. Quotes

Quotes are valid for 30 days from issue, unless we tell you otherwise in writing. A quote is a price estimate based on the information you have given us. The final invoice may differ if your cut list, board choice, hardware or delivery requirements change after the quote is issued.

A quote is not a binding offer until you accept it in writing or via the ordering portal, pay the deposit, and we confirm the order in writing.

3. Pricing and GST

All prices on our website, in quotes and on invoices are in Australian dollars and are GST-inclusive unless stated otherwise. Trade-account pricing is shown net of GST and the GST is added at checkout.

4. Payment

Standard terms:

• 50% deposit on order confirmation
• Balance due before pickup or dispatch
• Trade accounts: terms agreed at account approval, typically 7 days from invoice date
• Late payments may attract interest at the rate set under the Penalty Interest Rates Act 1983 equivalent (or 10% per annum, whichever is lower) plus reasonable recovery costs

We accept bank transfer, EFTPOS, credit card and trade-account invoicing. Card payments are processed by an Australian payment provider; we do not store card numbers.

5. Order confirmation

An order is confirmed when you accept the quote in writing or via the ordering portal AND we have received your deposit. Once confirmed, your cut list goes into the workshop schedule and lead time begins.

6. Lead times

Lead times we quote are estimates in good faith based on workshop load at the time of order. They are not guaranteed. We will tell you promptly if a delay is unavoidable. Where lead time is critical to your project, please tell us before ordering and we will confirm whether we can meet it.

7. Your responsibilities

You are responsible for:

• The accuracy of any measurements, drawings or cut lists you supply (unless you have engaged our paid drafting service)
• Ensuring the site is ready for delivery (clear access, parking, contact on site)
• Inspecting goods at the time of delivery or pickup, see clause 11
• Following our installation guidance, where you install yourself

8. Variations after confirmation

If you need to change a confirmed order (board, finish, dimensions, quantities), tell us as early as possible. We will tell you whether the change is feasible, what it costs and how it affects lead time. Changes are not binding until both parties confirm in writing.

9. Cancellation and refunds

Most of what we make is custom-cut to your specifications. Under the Australian Consumer Law, custom-made goods that are produced to your specifications are not subject to the “change-of-mind” protections that apply to off-the-shelf goods. This means:

• You can cancel before we begin cutting and we will refund your deposit, less any administrative costs already incurred
• Once cutting has begun, your deposit is non-refundable to the extent of work-in-progress
• If goods are completed and ready for dispatch, the order is non-cancellable; the balance is payable

This clause does not affect your statutory rights under the Australian Consumer Law where goods are faulty, not as described, or fail to meet a consumer guarantee – see clause 13.

10. Title and risk

Title to goods passes to you when you have paid the invoice in full. Risk passes when goods leave our workshop, whether for pickup, courier collection or freight dispatch.

11. Delivery and inspection

Delivery is to the address you nominate at order confirmation. We freight Australia-wide via third-party couriers; freight cost is quoted at the time of order. You must inspect the goods on receipt. Visible transit damage must be noted on the courier paperwork at the time of delivery and reported to us within 48 hours, in writing, with photos. Cut-accuracy or finish defects must be reported within 7 days of receipt, in writing, with photos.

12. Warranty

Warranty terms are published at /warranty. In summary: ten-year structural warranty on the cabinetry carcass, two-year warranty on laminate finishes, and lifetime warranty on Blum hardware passed through from Blum directly. Cut-accuracy of more than ±0.1mm out of spec is replaced free of charge.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, our liability for any failure that is not a major failure is limited, at our option, to one of the following:

• Replacement of the goods or supply of equivalent goods
• Repair of the goods
• Payment of the cost of replacing the goods or acquiring equivalent goods
• Payment of the cost of having the goods repaired

Nothing in these terms excludes, restricts or modifies any non-excludable consumer guarantee or right under the Australian Consumer Law.

14. Limitation of liability

Subject to clause 13, our total liability to you in respect of any order is limited to the price you have paid for the goods or service that is the subject of the claim. We are not liable for indirect, consequential or special loss (including loss of profits, business interruption or third-party labour costs), to the extent permitted by law.

15. Force majeure

We are not liable for delay or failure caused by events outside our reasonable control, including natural disaster, fire, flood, supplier failure, transport disruption, public health orders, industrial action or government action. Where a force majeure event occurs we will tell you promptly and either reschedule the work or, where the delay is material, refund the unworked portion of your deposit.

16. Intellectual property

Drawings, cut plans and design work produced by Create Cuts (whether as part of a paid drafting service or as part of an order workflow) remain our intellectual property. You receive a non-exclusive licence to use them for the order they were produced for. Designs and information you supply to us remain yours; we use them only to fulfil your order.

17. Privacy

How we handle your personal information is set out in our Privacy Policy.

18. Trade accounts

Trade-account customers are subject to these terms plus any additional written terms agreed at account approval, including credit limits, payment terms and pricing. A valid Australian Business Number (ABN) is required. Trade accounts are reviewed annually and may be suspended or closed for breach of terms or non-payment.

19. Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute is to be resolved in the courts of Queensland, with appeals as permitted by Australian law. Where a consumer dispute cannot be resolved between us, you may refer the matter to the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission.

20. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top of the page tells you when. The terms in force at the time you place an order are the terms that apply to that order.

21. Contact

Create Joinery Pty Ltd, trading as Create Cuts
ABN 16 632 826 129 · ACN 632 826 129
Unit 17/12–18 Ellerslie Rd, Meadowbrook QLD 4131
[email protected]